Appeals and Complaints Policy

Appeals Policy

Purpose

This policy document serves to explain how Food Service Prep handles all appeals.

Scope

The scope of this policy covers all aspects of the appeals process, including appealing decisions regarding test scores, certificate issuance, and use.

Policy Details

Food Service Prep strives to handle all appeals objectively. Appeals can be emailed to info@foodserviceprep.com with the subject header “Appeals” and will be reviewed by the program director. A response will be sent by email from the program director within 72 hours.

All appeals will be documented, and their records will be maintained by the program director.

If you have submitted an appeal and have not received a response within 72 hours, you may contact the customer service line at 1-800-712-1707.

Complaints Policy

Purpose

This policy document serves to explain how Food Service Prep handles all complaints.

Scope

The scope of this policy covers all aspects of the complaints process, including all complaints and feedback suggestions.

Policy Details

Food Service Prep strives to handle all complaints objectively. Complaints and feedback suggestions can be emailed to info@foodserviceprep.com with the subject header “Complaints” and will be reviewed by the program director. A response will be sent by email from the program director within 72 hours.

All complaints will be documented, and their records will be maintained by the program director.

If you have submitted a complaint and have not received a response within 72 hours, you may contact the customer service line at 1-800-712-1707.